Having recently gone through the "What airplane am I going to build" dilemma, customer support was one of several key criterion for me. Working my way through the Cruzer Rudder kit, I have verified what others have told me, namely that support from Roger at Zenith is outstanding. Emails on a few beginner questions are answered courteously and knowledgeably within 24 hours.

For some, the decision on what to build is very easy, while others (like me) need time to work through the decision. (Cruzer vs RV12 vs S19, Zenith vs Vans vs Rans, etc.) From perspective of customer support, Zenith is top notch.